Screening Questions | CONFIRM Docs

Each job has its own set of screening questions. The AI agent asks them in order during the screening call, records each answer, and uses the results to score the candidate. You manage questions in the job wizard’s Screening Questions step or, after creation, in the job console’s Screening section.

For what happens on the call itself, see How Screening Works.

Auto-generated questions

When you create a job, CONFIRM generates a starting set of questions from your job details — title, description, location, pay, and employment type. AI-generated questions are added directly to the job, ready to edit or remove.

You can ask for more at any time:

Click Suggest More (or Generate with AI when the job has no questions yet).
Review the suggestions that appear. Each shows the question text and its type.
Accept the ones you want or dismiss the rest.

The more specific your job description, the better the generated questions. Concrete requirements like “CDL Class A license required” or “must be available weekends” produce sharper questions — and better knockout candidates.

Creating custom questions

Click Add Question (or Create Manually when the list is empty).
Enter the Question Text — write it the way you’d want the agent to say it in conversation.
Choose a Type and a Category (General, Qualifications, Availability, Logistics, Experience, or Skills).
Optionally check Knockout question to eliminate candidates who fail it — see Knockout Criteria.
Click Create & Add.

Question types

Type	Use case	Example
Open Ended	Qualitative answers where you want detail	”Tell me about your experience managing a team.”
Yes / No	Confirming specific requirements	”Do you have a valid driver’s license?”
Numeric	Quantifiable answers you may compare to a threshold	”How many years of customer service experience do you have?”

Yes/No and Numeric questions pair naturally with knockout criteria; Open Ended questions are best for assessment and context.

Editing and ordering

Edit — click a question’s text to edit it inline, then save.
Reorder — drag questions into the order you want. The agent asks them in this order on the call.
Remove — delete questions you no longer need from the list.

Each job keeps its own independent question list — changing questions on one job never affects another. When you duplicate a job, you can choose to carry the questions over or regenerate them for the new role.

Questions are asked by voice, so phrase them conversationally. “How many years have you worked in a warehouse?” lands better on a call than “State your total warehouse experience in years.”