Screening Questions

Create, edit, and order the questions the AI agent asks on each screening call.

Each job has its own set of screening questions. The AI agent asks them in order during the screening call and records each answer. You manage questions on the Screening Questions step when you create a job and, afterwards, under Voice Screening Questions in the job console’s Screening section.

For what happens on the call itself, see How Screening Works.

Auto-generated questions

When you reach the Screening Questions step for a new job, CONFIRM generates a starting set of questions from your job details — title, description, location, pay, and employment type — and adds them to the job. A banner, AI-generated questions added, reminds you to review them.

You can ask for more at any time:

Click Suggest More (or Generate with AI when the job has no questions yet).
Review the AI Suggestions that appear. Each shows the question text, its category and type, and whether it’s suggested as a knockout.
Click the check mark to add a suggestion, or the × to dismiss it. Dismiss all clears the list.

The more specific your job description, the better the generated questions. Concrete requirements like “CDL Class A license required” or “must be available weekends” produce sharper questions — and better knockout candidates.

Creating custom questions

Click Add Question (or Create Manually when the list is empty).
Enter the Question Text — write it the way you’d want the agent to say it in conversation.
Choose a Type and a Category (General, Qualifications, Availability, Logistics, Experience, or Skills).
Optionally tick Knockout question to make it a must-have — see Knockout Criteria.
Click Create & Add.

Question types

Type	Use case	Example
Open Ended	Qualitative answers where you want detail	”Tell me about your experience managing a team.”
Yes / No	Confirming specific requirements	”Do you have a valid driver’s license?”
Numeric	Quantifiable answers you may compare to a threshold	”How many years of customer service experience do you have?”

The Type menu also lists Boolean and Rating. Yes / No and Numeric questions pair naturally with knockouts; Open Ended questions are best for context.

Editing and ordering

Edit — click a question’s text to edit it inline, then save.
Reorder — drag questions into the order you want. The agent asks them in this order on the call.
Knockout — click the Regular / Knockout chip on a question to switch it, then configure the pass condition. See Knockout Criteria.
Remove — click the trash icon to remove a question from the job.

On a job that’s already set up, each question also has a Listen toggle. Turn it on to feature the candidate’s recorded answer to that question on the review page.

Each job keeps its own question list — changing questions on one job never affects another. When you duplicate a job, you can choose to copy the questions or have new ones generated for the new role.

Questions are asked by voice, so phrase them conversationally. “How many years have you worked in a warehouse?” lands better on a call than “State your total warehouse experience in years.”