Inbox
The Inbox gathers your organization’s candidate conversations, both SMS and email, into a single list with the most recent activity at the top. Open it from Inbox in the sidebar. The sidebar item shows a badge when there are unread candidate messages.
The conversation list
Each row is one conversation with one candidate. SMS and email threads with the same candidate appear as separate rows.
The page checks for new messages about every 10 seconds, so replies appear without a reload. A count of the conversations shown appears below the list.
Filtering and search
Two pills at the top control what you see:
- Unread shows only conversations with unread messages. The pill carries the number of unread conversations.
- All shows every conversation. This is the default when you open the Inbox.
The Search candidates… box narrows the list as you type. It matches the candidate’s name and the text of the message preview.
Reading and replying
Click a conversation to open that candidate’s profile on the Messages tab, already switched to the right channel (SMS or email). The full thread is there, and you reply from the same place. See Messaging Candidates for how the SMS and email views work.
Replies go out on the channel you’re looking at: answer an SMS thread with a text, an email thread with an email. To change channels, switch between SMS and Email at the top of the Messages tab.
If a candidate has opted out of text messages, the SMS view shows SMS Opted Out and the message box is disabled. You can still email them.
Where replies come from
Candidates can reply to anything your organization sends them: messages you write, bulk sends, automated messages such as interview confirmations and reminders, and booking links. Their replies land here and on the candidate’s Messages tab, so you don’t need to check a separate phone or mailbox.
Some replies are also acted on automatically. For example, when a reminder asks the candidate to confirm or reschedule, their answer updates the interview. See Reschedules & No-Shows.
Teammates on your organization’s notification list also get an email when a candidate replies, at most one per conversation per hour. See Team Notifications.