Team Notifications

Choose which teammates get an email when a candidate needs action, and which mailbox candidate email comes from.

Two tabs in Settings → Communications are about your team rather than your candidates’ messages:

Team Notifications decides who on your team gets an email when a candidate needs someone to act.
Sending Mailbox shows the connected mailbox that candidate email goes out from.

Team Notifications

The Team Notifications tab holds one card, Who gets notified. It lists every active member of your organization with their role and a switch. Members with the switch on show On list; the rest show Off.

People on the list get an email when a candidate needs action. The emails link straight to the candidate in the portal. You get one for events like these:

Event	Email
A candidate finishes screening and is waiting for review	Sent right away, with reminders if the candidate is still waiting a day later and three days later. Reminders stop once someone reviews the candidate.
A candidate’s evaluation results are back	Sent right away, with a reminder a day later if no one has acted.
An interview has happened and the outcome isn’t recorded	Sent right away, with a reminder a day later. Recording the outcome stops it.
A candidate reaches the final hiring decision	Sent right away, with a reminder a day later.
A candidate replies by SMS or email	At most one email per conversation per hour.
A candidate calls in and asks to schedule, reschedule, or cancel an interview, or for a call back	Sent right away, at most one email per application per hour. Follow up, then mark the request handled on their profile.

Which of these you see depends on the steps in each job’s pipeline. For example, you only get evaluation emails for jobs that send an evaluation.

If nobody is on the list, CONFIRM sends no team notifications for your organization. The card shows “Nobody is on the list — no notifications are being sent for your organization.” Make sure at least one person who reviews candidates is switched on.

Adding or removing someone

Open the tab

Go to Settings → Communications and choose Team Notifications.

Flip the switch

Turn the switch on next to each person who should get notifications, or off to stop them. The change saves right away and a confirmation appears, for example “Jane Smith will now get notification emails.”

Only admins can change the list. Everyone else can see it, with the note “Only organization admins can change who gets notified.” Each person is notified at the email address on their CONFIRM account.

If the card says No team members found, invite people first. See Team & Roles.

These are emails to your team, not to candidates. Candidate-facing messages are set up on the Communication Rules tab. See Templates & Automation.

Sending Mailbox

The Sending Mailbox tab shows the Google Workspace or Microsoft 365 mailboxes connected to your organization and which one is the Active sender for candidate email. From here you can:

Click Make active sender on another connected mailbox to send from it instead.
Click Reconnect on a mailbox marked Reconnect required to sign in again.
Click Connect another account to add a mailbox.

One Google or Microsoft sign-in covers both email and calendar. To see and manage both halves together, use Settings → Connect Email & Calendar. See Calendar & Email Integration.

To have one job’s email come from a different mailbox, set its Email Sender in the job’s Communications section in the Job Console.