Spend & Billing | CONFIRM Docs

Spend for your organization lives under Settings → Spend, and self-serve trial accounts see a trial banner across the top of the portal. The portal doesn’t show your plan or invoices; your CONFIRM account team handles those.

The company card your team pays with, your monthly budgets, and the log of every payment are on a separate page, Settings → Billing & payments. See Company Card & Budgets.

Settings → Spend

The Spend page is a running statement for one billing cycle: where you stand this cycle, updated as activity comes in.

Spend is switched on per organization, and only Admins see it on the Settings page. If you’re an Admin and don’t see a Spend card under Settings → Organization, contact your CONFIRM account team to turn it on.

Running total

The top card shows the Running total for the cycle, in dollars. For the current cycle it’s a live estimate. Your invoice is prepared and reviewed at the end of each billing cycle, so the final invoice can differ from the estimate.

Moving between cycles

The period selector in the top right shows the dates of the cycle you’re viewing; a pulsing dot marks the current cycle. Use the left arrow to step back to earlier cycles and the right arrow to come forward again. You can’t move past the current cycle. Earlier cycles are labeled as closed.

Line items

Below the total, charges are grouped by type. A group only appears when it has charges in that cycle:

Group	What it includes
AI Screening	Your screening plan, and any screening beyond it
Marketing	Job board spend and related management fees
Background checks	Background checks your organization paid for
Fees & adjustments	One-time fees, discounts, waivers, adjustments, surcharges, and tax

Each line shows a description, a quantity and unit price where more than one unit was billed, and the amount. Amounts taken off your bill, such as discounts, appear in green with a minus sign. If nothing has been billed yet, the page says Nothing billed this cycle yet.

When you’re billed

The footer reads Billed monthly on your go-live anniversary · one invoice per month. Your billing cycle runs from your go-live date each month rather than from the first of the month, and you receive one invoice per cycle.

Free trial

Organizations that sign up on their own start with a 7-day free trial. A banner across the top of the portal shows how many days are left, with an Upgrade button.

During the trial, screening calls run once a payment card is on file.
When the trial ends without a subscription, the banner changes to “Your free trial has ended.” New applicants are still collected, but screening calls are paused until you subscribe.
Click Upgrade on the banner to open a secure checkout and subscribe. Calls resume once the subscription is active.

Organizations set up by the CONFIRM team don’t see the trial banner.

Past-due or canceled subscription

If your subscription payment doesn’t go through, or your subscription ends, a banner across the top of the portal says so. In both cases screening calls are paused, and new applicants are still collected.

Payment past due: Admins see Contact us to reach the CONFIRM account team and update payment details.
Subscription canceled: Admins see Resubscribe, which opens a secure checkout. Calls resume once the subscription is active.
Everyone else is asked to have an Admin on their team update billing.

If applications are arriving but nobody is being called, check for a trial or billing banner first. See Troubleshooting.

Billing questions

For questions about your plan, pricing, invoices, or payment details, contact your CONFIRM account team or use Support in the portal sidebar.

Depending on how your organization is set up, job board ads and background checks can also be charged to your company card at the time you order them. See Company Card & Budgets, Posting to Job Boards, and Ordering & Tracking Checks.