Reschedules & No-Shows
Move a booked interview, handle candidates who ask to reschedule, cancel interviews, and record no-shows.
Booked interviews don’t always go to plan. This page covers moving an interview, what happens when a candidate asks to reschedule, cancelling, and marking a candidate who didn’t show up.
When a candidate asks to reschedule
Candidates can move their own interview in two ways:
- From their booking link. If they open their link after booking, the page offers Reschedule Your Interview. They pick a new time and click Confirm Reschedule, or click Keep current time to leave it.
- By replying to a text. Interview reminders can ask the candidate to reply to confirm or to reschedule. A reply asking to reschedule moves them to Reschedule Requested. Check the candidate’s profile, and use Reschedule Interview if they still need a new time.
You’ll spot reschedule requests in a few places:
- The candidate’s status reads Reschedule Requested.
- The Dashboard’s Reschedule Requests stat counts them, and the interview’s row in Upcoming Interviews shows Reschedule instead of Confirmed.
Once the candidate books a new time, the calendar event is updated and they’re back to a scheduled interview. You don’t need to do anything unless you want to step in.
Your organization can limit how many times a candidate may reschedule, and automatically reject them after that. See Scheduling Settings.
Rescheduling an interview yourself
To move a booked interview, open the candidate, open the ⋯ menu, and choose Reschedule Interview.
Reschedules your team starts never count against a candidate’s reschedule limit.
Cancelling an interview
To call off an interview, choose Cancel Interview from the ⋯ menu. This removes the interview from the calendar and moves the candidate back to scheduling.
Text the candidate a link to book a new time is on by default. Turn it off if you don’t want to contact the candidate (“The candidate will not be contacted.”). Click Cancel Interview to confirm, or Keep Interview to back out.
If the candidate is no longer in the running, reject them instead.
Marking a no-show
When a candidate misses their interview, click No-Show on their profile. The Mark as no-show dialog asks what should happen next.
Choose the outcome
Under After marking no-show, pick Keep in pipeline (optionally offer a reschedule) or Reject candidate (move to Rejected).
Offer a reschedule (optional)
If you keep them in the pipeline, turn on Send reschedule SMS to text them a link to book a new time. It’s off by default. The message is filled in from your organization’s default; edit it for this candidate if you want, and leave the [reschedule link] placeholder in place, since it’s replaced with the candidate’s link when the text is sent.
If the candidate has missed an interview before, the dialog warns you, for example “This candidate has already no-showed once — this will be their 2nd no-show.”
Candidates you keep show the No-Show status. The Dashboard’s Needs Attention card lists them as no-shows to decide.
Rebooking after a no-show
If you sent the reschedule text, the candidate can book a new time from the link. Otherwise, click Reschedule on their profile. It opens the same Reschedule Interview dialog and sends a fresh booking link. If they never re-engage, reject them.
The organization-wide no-show reschedule message, and other recovery messages, live in the Recovery section of the Communication Rules tab. See Templates & Automation.