Key Concepts
This page defines the terms you’ll see throughout the portal and these docs.
Organization
Your company workspace. Everything in CONFIRM — jobs, candidates, voice agents, templates, and settings — belongs to your organization. Team members are invited to the organization and assigned a role (Admin, Recruiter, or Viewer) that controls what they can access. See Team & Roles.
Job
A position you’re hiring for. Each job has its own screening questions, criteria, pipeline configuration, voice agent settings, and knowledge base. Jobs move through statuses: Draft, Active, Paused, Filled (reopenable), and Closed. See Creating a Job.
Posting
A distribution of a job to a specific job board, such as Indeed or LinkedIn. One job can have many postings — for example, the same role live on Indeed and LinkedIn at the same time. Each posting has its own status, application count, and pause/resume controls. See Postings Overview.
Candidate
A person applying for your jobs. Candidates enter the platform through job board applications or manual entry, and progress through pipeline stages as they’re screened, interviewed, and hired. See The Candidate List.
Application
A candidate’s connection to a specific job. A candidate can apply to (or be added to) more than one job, and each application moves through the pipeline independently.
Screening
The AI voice call at the heart of CONFIRM. The voice agent calls the candidate (or takes their inbound call), asks the job’s screening questions, applies knockout criteria, and answers candidate questions. Every screening produces a score, recommendation, transcript, and recording. See How Screening Works.
Screening Questions & Knockout Criteria
Screening questions are what the agent asks during the call — auto-generated from your job description or written by you. Knockout criteria are rules attached to questions that automatically disqualify candidates who don’t meet a hard requirement (for example, work authorization or minimum experience). When a knockout triggers, the agent ends the call politely and the candidate moves to a terminal stage. See Screening Questions and Knockout Criteria.
Pipeline / Workflow Stages
The stages a candidate moves through, from Applied to a terminal outcome like Hired, Failed Screening, or Rejected. Each stage is either active (candidate is in flow), a side-step (such as No Show or Reschedule Requested), or terminal. The Candidates page lets you filter by stage, and the Dashboard’s pipeline view shows counts per stage. The full stage table is at Pipeline Stages.
Voice Agent
The AI that conducts screening calls. Each agent configuration has a name, voice, and language; you can create multiple agents and pick which one a job uses. See Voice Agents.
Knowledge Base
Documents you upload — company FAQs, benefits summaries, role details — that the voice agent uses to answer candidate questions during calls. Documents can be managed per job (Job Knowledge Base) or at the organization level in Settings.
Talent Pool
A named collection of candidates that can span multiple jobs — for example, “Qualified Warehouse Workers.” Pools make it easy to revisit strong candidates when new positions open. Add candidates from the candidate’s profile or via bulk actions. See Talent Pools.
Saved View
A named snapshot of your candidate list filters — status, job, source, date range, and so on. Saved views can be pinned to the top of the list and shared with your team. See Filters & Saved Views.
Tier Indicator
A colored dot summarizing the AI’s signals about a candidate at a glance:
The indicator appears on the candidate’s profile, and the candidate list can be filtered by tier. When a candidate has multiple signals (fit, work-history stability, recommendation), list filtering uses the most cautious of them. The tier is a review aid — you remain the decision-maker.