Key Concepts
This page defines the terms you’ll see throughout the portal and these docs.
Organization
Your company workspace. Everything in CONFIRM — jobs, candidates, templates, the knowledge base, and settings — belongs to your organization. Team members are invited to the organization with one of five roles: Administrator, Recruiter, Hiring Manager, Viewer, or Calendar Only. The role controls what each person can see and change. See Team & Roles.
Job
A position you’re hiring for. Each job has its own details, screening questions, hiring pipeline, interview scheduling, and knowledge base documents. Jobs have one of five statuses: Draft, Active, Paused, Filled, and Closed. Filled and closed jobs can be reopened. See Creating a Job and Managing Jobs.
Posting
A job promoted on a specific job board, such as Indeed or LinkedIn. One job can have many postings — for example, the same role on Indeed and LinkedIn at the same time. Each posting has its own status, run dates, and applicant count. See Postings Overview.
Candidate and application
A candidate is a person applying for your jobs. Candidates arrive from job board applications or are added by your team. An application is a candidate’s connection to one specific job; if a candidate is considered for two jobs, each application moves through its own job’s pipeline independently. See The Candidate List.
Screening
The AI voice call at the heart of CONFIRM. Every job screens its applicants automatically: the voice agent calls the candidate (or takes their inbound call), asks the job’s screening questions, checks knockout requirements, and answers candidate questions. Each screening produces a transcript, a recording, and per-question answers. See How Screening Works.
Screening questions and knockouts
Screening questions are what the agent asks on the call — generated from your job details or written by you. A question can be marked as a knockout: a must-have requirement such as work authorization or a required license. A candidate who fails a knockout doesn’t move forward automatically — depending on the job’s pipeline, they either go to your review queue or are rejected. See Screening Questions and Knockout Criteria.
Hiring pipeline
The steps a candidate goes through after screening, configured per job. Every pipeline starts with AI screening and ends with a hire decision. In between you choose the steps: Review (someone on your team decides), Interview round, Assessment, and — where available — Background check and Intro video gate. The pipeline decides what happens to a candidate who passes screening, for example whether they wait for your approval or go straight to interview booking.
Status
Where a candidate stands right now. Statuses are grouped into phases you’ll see in filters and on the dashboard, such as Applied, Outreach, Awaiting Review, Ready for Interview, Interview Scheduled, Past Interview, and Hired, plus outcomes like Rejected, Did Not Meet Requirements, No-Show, and Do Not Contact. Rows in the candidate list also show the specific pipeline step, such as an interview round and whether it’s being booked, scheduled, or done. The full list is in the Status Reference.
Fit tier
A chip summarizing how a candidate compares to the job at a glance:
You can filter the candidate list by tier. The tier is a review aid — you remain the decision-maker.
Knowledge base
Information the voice agent uses to answer candidate questions during calls. There’s an organization-wide knowledge base under Settings → Knowledge Base (which also holds your company name pronunciation), and each job can add its own documents. See Job Knowledge Base.
Talent pool
A named collection of candidates that can span multiple jobs — for example, “Qualified Warehouse Workers.” Pools make it easy to revisit strong candidates when new positions open. See Talent Pools.
Saved view
A named snapshot of your candidate list filters, so you can return to the same slice of candidates with one click. See Filters & Saved Views.